Yes, although additional fees may apply for areas farther out. No items will be taxed.

Yes, anything further than 20 miles of Madisonville, La will be charged $2/mile to cover labor and gas. Please call our office for a current quote.

No. We arrive early to set up so you get the entire rental time to play.

That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

No. The jump should be clean when you get it. Best Bounce cleans and disinfects after every rental.

You must keep it plugged in while pupils are on it. The blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Only deflate once ALL pupils are off and backed away.

We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, make sure they have electricity. Call the park ahead of time to reserve your spot. We do not use generators.

Online payment, Credit card, Paypal, or Venmo.

Cancellation 2 weeks prior to event and before = a full refund.
Cancellation between 2 weeks to 24 hrs to event = full credit raincheck, good for the next 12 months.
Cancellation 24hrs to the time of event = no refund

Yes all orders require a $50 Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.

Most of our inflatable bounce houses are 13x13 or 15x15. Slides and combos are bigger. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup

Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Yes. There is a link in your receipt once you've ordered or you may contact our office.

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.